ITIL

Service Levels Track response and resolution times to see how they impact your IT services.	Issue Tracking Create issues, link them to components, link them to other ITIL documents and track comments.
Root-cause Analysis Drill down through visual dependency maps to reveal underlying component issues on the fly.	Email to Ticket Allow your internal or public users to email your portal without having to log in.
Smart Lists Add your servers, components or services to smart lists for a combined activity stream and streamlined reporting.	Link Events to Incidents Link Alarms, cloud server events or cloud platform service issues to ITIL incidents or Problems
Customer Portal Brand and customise your company’s support presence and restrict services to different users groups.