Incidents & Problems

With auto-linking of incidents to problems you can quickly find the root cause of issues and proactively eliminate repeat offenders.

Service-level thinking
Easily link incidents to affected business services and have SLA's evaluated on the fly.

ITIL V3 Alignment
Quickly view the relationships between incidents, problems, changes and knowledge articles.

What happened?
Determine the root cause at a component level through advanced, realtime, dependency modelling.

#HashTags
One incident can be in as many tags as you like! Watch them grow over time...

Where does the time go?
Whether you charge clients for time or you just want to see where it goes - check these out!

Visual explorer
See how tickets fit into the bigger picture! What problems, knowledge, posts, people and IT assets are they linked to?

We're in the ITIL Foundation directory