This is an open and transparent policy that describes how we use and protect your information.
We may collect and store the following personal information:
full name, company name, physical contact information, email, password;
transactional information based on your activities when using your CMDB Cloud Account (for example when posting, commenting, creating incidents etc);
correspondance through our sites, and correspondance sent to us;
other information from your interaction with our sites or content including computer/device and connection information, statistics on page views, traffic to and from the sites, IP address and stand web log information;
information we may need to ask you to submit to authenticate yourself or if we believe you are violating our terms of service or incur a debt to us;
information from third parties (for example, if you incur a debt to CMDB Cloud, we may conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law.);
monitoring data collected from the CMDB Cloud Monitoring Client including server host name and several monitoring metrics (for example processor and memory metrics);
authentication keys that you explicitly provide for access to cloud providors APIs;
information available to us through your cloud providers API using the keys explicitly provided by you.
You agree that we may use your personal information to:
provide the services you request;
resolve disputes, collect fees, and troubleshoot problems;
prevent, detect, and investigate potential phohibited or illegal activities, and enforce our terms of service;
customise, measure and improve our services and content;
tell you about our services, service updates, and promotional offers based on your account settings;
combine your information with information on other users and information we collect from other companies and use it to improve and personalise our services and content.
We don't sell or rent your personal information to third parties for any purposes.
We may disclose personal information to provide our service, respond to legal requirements, enforce our policies, respond to claims that content infringes the rights of others, or protect anyone's rights, property, or safety.
We may also share your personal information with:
other CMDB Cloud users that are explicitly added to your CMDB Cloud account. For example, transactional information (for example when posting, commenting, creating incidents etc);
your CMDB Cloud portal customers. For example, when you respond to a portal customer's ticket, the customer may have access to the correspondance;
other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service);
law enforcement agencies, other governmental agencies or third parties in response to a request for information relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other CMDB Cloud user to legal liability;
Without limiting the above, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a legally valid request, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
We use "cookies" (small files placed on your hard drive) on some of our pages to help analyse our web page flow; customise our services and content; measure promotional effectiveness, and promote trust and safety.
A few important things you should know about cookies are that:
Most cookies are "session cookies", meaning that they are automatically deleted from your hard drive at the end of a session.
You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our sites or services.
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your CMDB Cloud password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify CMDB Cloud and change your password.
You can see, review and change most of your personal information by logging in to CMDB Cloud, or we can manually modify your personal information on your behalf if you request it. You must promptly update your personal information if it changes or is inaccurate. Once you make new content, you may not be able to change or remove it.
Upon your request to CMDB Cloud, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and take other actions otherwise permitted by law.
When accessing your CMDB Cloud Account we use SSL to protect your data as it passes from your browser to our secure servers.
Your information is stored on our servers. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure.
If you access our sites from a shared computer or a computer in an internet café, certain information about you, such as your email address, may also be visible to other individuals who use the computer after you.